- Get Your Email Answered - Chris Brogan gets over 600 emails a day and gives people some tips on how to your email answered from someone like him that could also be applied to all communications.
What Else I'm Reading
- The Numbers Just Don't Add Up - Too many reports with too many numbers that don't necessarily say anything worthwhile.
- 66% of Companies Do Not Use Customer Feedback from Social Media to Improve Products
- Improving Google's Search Quality
- A good Example of a Bad Facebook Strategy - Questioning why Expedia is not capitalizing on Facebook's value
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