- Don't Take This the Wrong Way - A must read post on the difference between criticism and feedback and how your organizations social media policy should respond to both.
What Else I'm Reading
- McKinsey's Web 2.0 survey: What do execs know
- Report Reveals: 15 Best Practices of Social Media Implemented by Top 100 Brands
- Twitter Fever: 5 Red Hot Twitter Trends to Track
- Stats: Young People are Flocking to Twitter
- WordPress Enters Real-Time: 7.5 Million Blogs Reach Twitter Speed
- Life Recorders May Be This Century's Wrist Watch
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